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SolusVM 2 VM status 'Not exists' in UI

Applicable to:

  • SolusVM 2

Symptoms 

VM exists and running on a CR but the status in the UI shows:

SVM_ERROR: status 'Not exists' in UI

Cause

Not confirmed a single exact root cause. Suspected issues/connections are: 

  • Intermittent Network connections between the nodes and Manager Node
  • Libvert handler
  • Full CR disk space which leads to Libvert handling issue as well

Resolution

  1. Review the worker connections to determine if an increase is necessary.
  2. Restart the "libvertd" service:

    # systemctl restart libvertd*

  3. Restart the Solus Agent with:

    # systemctl restart solus-agent.service

If above steps do not resolve the case continue with:

  1. Subsequently, perform a Backup of the database and reconfigure or restart the Solus containers. 
  2. Wait for 5 to 10 minutes
  3. Finally, initiate the computer resource upgrade command from the management server
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