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SolusVM 2 CR status in UI is Unavailable while VPS'es are running properly

Applicable to:

  • SolusVM 2

Symptoms 

VMs are running properly and CR is functioning, but the status is Unavailable in UI.

Cause

Environment misconfiguration

Resolution

  1. Ensure SolusVM 2 updated to the latest version and it's the same between Management server and Compute Resource.
  2. Restart solus-agent.service on the CR.

    # systemctl restart solus-agent.service

  3. Ensure the required ports are opened and reachable between Management server and Compute Resource:
    What ports are required to be opened for SolusVM 2?
  4. For additional analysis check the log entries: 
    1. Management server:

      # journalctl -xefu docker

    2. CR:

      # journalctl -xefu solus-agent.service

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