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Unable to manage SolusVM VPS through WHMCS admin area: Unauthorized

Updated
Ivan Bezuglov
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Applicable to:

  • SolusVM

Symptoms

Unable to manage SolusVM VPS through WHMCS admin area:

SVM_ERROR: Unauthorized

Cause

Missing Custom Fields for the affected product in WHMCS.

Resolution

  1. Access WHMCS administrator area.

  2. Open Setup > Products/Services > Products/Services > Edit for the affected Product.

    How to edit a product

    _____SSHkey.PNG

  3. Open Custom Fields and add missing fieles according to virtualization.

    Example of custom fields for OpenVZ

    CustomfieldsVZ.PNG

  4. Open Clients > Products/Services > affected Product.

  5. Add vserverid and nodeid in relevant fields.

    vserverid can be found in SolusVM > Virtual Servers > ID column.
    nodeif can be found in SolusVM > Nodes > ID column.

    Example of correct fields.

    Unathorised.PNG

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