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Connection between SolusVM and WHMCS does not work: Connection error

Updated
Daria Shamanskaia
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Applicable to:

  • SolusVM

Symptoms 

  • The connection between SolusVM and WHMCS  does not work - the following error is shown on the page WHMCS > a Client > Product/Services > The "Control" filed:
    example.PNG
  • There are missing or outdated ID and Key fields in the SolusVM panel on page SolusVM > Configuration > API Access > Edit API User

Cause

Misconfiguration of WHMCS integration with SolusVM 

Resolution

  1. Log in to the SolusVM admin panel
  2. Generate a new ID-Key pair by following the guide

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