Unable to reinstall VPS in SolusIO: Server error

Applicable to:

  • SolusIO

Symptoms 

  • Unable to reinstall VPS in SolusIO:

    SVM_ERROR: Server error

    example.PNG
  • The following error is shown upon checking the Console tab in DevTools:

    SVM_ERROR: Failed to load resource: the server responded with a status of 500 ()

Cause

The user reached a limitation of server creations:
example.PNG

Note: in the example above the user test@test.com belongs to the "One server" Limit Group.

Resolution

  1. Log in to the SolusIO admin panel.
  2. Navigate to SolusIO > Access > Limit Groups > the_limit_group > edit.

    Note: in the current example the_limit_group is One server. Replace it with the actual value.

  3. Add more servers or set servers to Unlimited:
    example.JPG
  4. Click Save.

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