VNC console does not work for the client role in SolusVM 2: Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'host')

Applicable to:

  • SolusVM 2

Symptoms

  • VNC console does not work for the Client role in SolusVM 2 - the window is blank
  • There is the following error in DevTools (press f12 and navigate to the Console Tab):

    SVM_ERROR: Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'host')

Cause

SolusVM 2 bug #SIO-3679 that will be fixed in future releases.

Resolution

As a workaround assign an admin role to the affected user as per the below steps:

  1. Log in to the SolusVM 2 admin panel.
  2. Navigate to Access > Roles > edit.
  3. Set Admin in the Role field.
  4. Click Save:
    example.JPG

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