Clear cache tasks are pending for days and backups are not initiated yet in SolusVM 2

Kaloyan Dobrev

Updated September 25, 2026 11:38

Applicable to:

SolusVM 2

Symptoms

Clear cache tasks remain in a Pending state and never complete
Scheduled backups do not initiate as expected

Cause

This issue is caused by a known defect SVM2-187

Resolution

This issue has been permanently fixed with ID SVM2-187 in the release notes. Please monitor the Release Notes (Release-notes) for the status of the issue. And ensure you have the latest product version installed

Resolution As a workaround(before the update with fix): Connect to SolusVM 2 Management node via SSH Fetch the password of Redis database inside solus stack config file: # cat /usr/local/solus/config/config.yml | grep redis_password Access the container: # docker exec -it `docker ps| grep solus_cache | awk {'print $1'}` sh Initialize the Redis cli with the command: # redis-cli Authenticate using the password from step 1 # auth Select the tasks database: # SELECT 1 Remove backup_dispatch key: # DEL "solus_cache:backup_dispatch"