Unable to shutdown a VM: state not changed within 2m0s

Updated March 11, 2025 14:13

Ivan Postnikov

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Applicable to:

Unable to shutdown a VM:

SVM_ERROR: not changed within 2m0s

guest-agent is not installed or got stuck. In the scope of task SVM2-6346 it's planned to improve the product behavior and make it more adjustable.

1. Ensure the Guest Tools are installed on a VM.

2. If the issue remains with the Guest tools installed, click the Power Off button to force shutting down.

Note: if VM has some sensitive data it can lead to data loss (this is equivalent of pulling out the power cable from the machine)

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