How to provide SolusVM support with access to the server?

Integrator

Updated July 30, 2026 13:02

Applicable to:

SolusVM 1
SolusVM 2

Question

How to provide SolusVM Support with access to the server?

Answer

IP Restriction

Access must be IP-restricted to the addresses specified below. Access that isn't IP-restricted may be rejected or removed.

SSH Key Access

Connect to the server via SSH
Make sure PubkeyAuthentication is enabled in SSH configuration

# sed -i '/PubkeyAuthentication/c\PubkeyAuthentication yes' /etc/ssh/sshd_config
Validate the config file after changes:

# sshd -t

Warning: in case of any error messages above, review them closely before proceeding with the next step.
Restart sshd service:

# service sshd restart
Download the script:

# curl -o install_accesskey.sh https://raw.githubusercontent.com/solusvm-support/helpers/master/install_accesskey.sh
Install public key:

# bash install_accesskey.sh add
Restart sshd service:

# service sshd restart
Keys should be removed after conclusion of support incident using the command below:

# sh install_accesskey.sh remove

Management Console Access

If SSH private key access has already been provided, no additional access is required. The Management Console will be temporarily available for SolusVM Technical Support engineers from the Management Node. Access will be revoked automatically once the browser session ends.

Note: If remote access to the server is limited with firewall, please make sure that it is allowed from SolusVM Support IP addresses:
195.214.233.0/24
91.204.24.0/22
104.30.179.199
104.30.174.141
2a09:bac0:1001:68e::/64
2a09:bac0:1000:16c2::/64

id_rsa.pub
(745 Bytes)
id_ed25519.pub
(101 Bytes)
id_ecdsa.pub
(273 Bytes)
id_rsa.checksum
(45 Bytes)