How to provide SolusVM support with access to the server?

1. Login to the Client Area at https://www.soluslabs.com/clients/clientarea.php 
2. Add server access as a reply to the ticket:
   

Note: If remote access to the server is limited with firewall, please make sure that it is allowed from SolusVM Support IP addresses

195.214.233.0/24
91.204.24.0/22
91.204.25.0/22
203.32.4.0/26
203.214.176.0/24
208.74.127.0/28
2A00:1730:FFF9::/48

Alternatively, you can avoid disclosing passwords by installing our public RSA SSH key into list of authorized keys. You can follow these steps to properly install them:

1. Connect to the server via SSH
2. Make sure PubkeyAuthentication is enabled in SSH configuration

   # sed -i '/PubkeyAuthentication/c\PubkeyAuthentication yes' /etc/ssh/sshd_config

3. Validate the config file after changes:

   # sshd -t

   Warning: in case of any error messages above, review them closely before proceeding with the next step.

4. Restart sshd service:

   # service sshd restart

5. Download the script:

   # curl -o install_accesskey.sh https://raw.githubusercontent.com/solusvm-support/helpers/master/install_accesskey.sh

6. Install public key:

   # sh install_accesskey.sh add

7. Restart sshd service:

   # service sshd restart

Keys may be removed after conclusion of support incident.

# sh install_accesskey.sh remove

Note: If remote access to the server is limited with firewall, please make sure that it is allowed from SolusVM Support IP addresses

195.214.233.0/24
91.204.24.0/22
91.204.25.0/22
203.32.4.0/26
203.214.176.0/24
80.237.178.180
81.184.0.141
95.170.131.46
2A00:1730:FFF9::/48