How to provide SolusVM support with access to the server?

Integrator

Updated July 08, 2026 14:17

Applicable to:

SolusVM

Question

How to provide SolusVM Support with access to the server?

Answer

IP Restriction

Access must be IP-restricted to the addresses specified below. Access that isn't IP-restricted may be rejected or removed.

SSH Key Access

Connect to the server via SSH
Make sure PubkeyAuthentication is enabled in SSH configuration

# sed -i '/PubkeyAuthentication/c\PubkeyAuthentication yes' /etc/ssh/sshd_config
Validate the config file after changes:

# sshd -t

Warning: in case of any error messages above, review them closely before proceeding with the next step.
Restart sshd service:

# service sshd restart
Download the script:

# curl -o install_accesskey.sh https://raw.githubusercontent.com/solusvm-support/helpers/master/install_accesskey.sh
Install public key:

# sh install_accesskey.sh add
Restart sshd service:

# service sshd restart
Keys may be removed after conclusion of support incident using the command below:

# sh install_accesskey.sh remove

Management Console Access

Create a temporary login/password for investigating only the current issue.
Login to the Client Area at https://www.soluslabs.com/clients/clientarea.php
Add server access as a reply to the ticket:
Disable or remove the temporary account once the support incident is resolved.

Note: If remote access to the server is limited with firewall, please make sure that it is allowed from SolusVM Support IP addresses:
195.214.233.0/24
91.204.24.0/22
104.30.179.199
104.30.174.141
2a09:bac0:1001:68e::/64
2a09:bac0:1000:16c2::/64

id_rsa.pub
(745 Bytes)
id_ed25519.pub
(101 Bytes)
id_ecdsa.pub
(273 Bytes)
id_rsa.checksum
(45 Bytes)