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SolusIO VPS backup fails: QEMU guest agent not connected within 5m0s: context deadline exceeded

Updated
Bato Tsydenov
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Applicable to:

  • SolusVM

Symptoms 

SolusIO VPS backup fails with the error:

SVM_ERROR: QEMU guest agent not connected within 5m0s: context deadline exceeded

Cause

Qemu guest agent is not running inside the VPS:

# virsh dumpxml f5644740-c0c9-467b-a091-305579fae68a | grep guest_agent | grep state
      <target type='virtio' name='org.qemu.guest_agent.0' state='disconnected'/>

Resolution

  1. Connect to the VPS via SSH/RDP
  2. Start qemu guest agent:

    Linux:

    # systemctl start qemu-guest-agent

    Windows:

    • Click Start button
    • Search for 'Services' and click the top result to open the console.
    • Right click the service QEMU Guest Agent and click Start

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