Unable to reinstall Xen VPS in SolusVM: OS Template does not exist on the destination slave. You must use the template sync feature first

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Applicable to:

  • SolusVM

Symptoms 

Unable to reinstall Xen VPS in SolusVM after upgrade to SolusVM with PHP 7.3. The following error is displayed upon reinstall attempt at SolusVM > Virtual Servers > VPS > Reinstall:

SVM_ERROR: Error!
OS Template does not exist on the destination slave. You must use the template sync feature first

Cause

This is SolusVM bug with ID #SVM-2829 which was fixed in SolusVM 1.24.05

Resolution

Update SolusVM to the latest mainline version.

If the update is not the option at the moment use the following workaround:

Workaround:
  1. Connect to SolusVM master node.
  2. Download the custom fix from the attachment and unpack it:

    # cd /root
    # wget https://solus.zendesk.com/hc/article_attachments/13267353440535/vmreinstall.tar
    # tar -xvf vmreinstall.tar

  3. Backup the original file:

    # mv /usr/local/solusvm/www/admincp/vmreinstall.php{,.old}

  4. Replace the original file with the unpacked one and set the correct ownership:

    # mv /root/vmreinstall.php /usr/local/solusvm/www/admincp/vmreinstall.php
    # chown solusvm:solusvm /usr/local/solusvm/www/admincp/vmreinstall.php

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