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Unable to create SolusIO VPS via WHMCS: Error: This action is unauthorized

Applicable to:

  • SolusIO

Symptoms

  • Unable to create SolusIO VPS via WHMCS:

    SVM_ERROR: Error: This action is unauthorized

  • The location that is used by the WHMCS product is hidden in SolusIO > Compute Resources > Locations:

    Hidden location:

    hidden.PNG

Cause

This is a product bug with ID SIO-3071 which is planned to be fixed in future updates.

Resolution

As a workaround - make the location visible:

  1. Access SolusIO Administrator interface.

  2. Click on Visible slider next to the necessary location to make it visible.

    How to make location visible?

    visible.PNG

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