Ivan Bezuglov
Articles
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How to sign Data Protection Agreement
Applicable to: SolusVM Signing the DPA from the WHMCS account Log in to the WHMCS Client Area. Push the Sign DPA button: Read the agreement fully, scroll down until the end and click I Accept...
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Attempt to log into SolusVM web interface fails: There seems to have been a slight problem with our database, please try again later.
Applicable to: SolusVM Symptoms Attempt to log into SolusVM web interface fails: CONFIG_TEXT: There seems to have been a slight problem with our database, please try again later. Resolution He...
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Email with user details for SolusVM VPS is not being sent when it is created from WHMCS
Applicable to: SolusVM Symptoms Email with user details for SolusVM VPS like username and password is not being sent when it is created from WHMCS with solusvmpro module configured. Cause Welc...
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KVM VPS's LVM not listing on LVM manager in SolusVM UI.
Applicable to: SolusVM Symptoms Logical volumes of KVM/Xen virtual servers are not listed on LVM manager page in SolusVM UI Nodes > List Node > Manage node(exact node) > LVM Manager The host n...
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Unable to manage SolusVM VPS through WHMCS admin area: Unauthorized
Applicable to: SolusVM Symptoms Unable to manage SolusVM VPS through WHMCS admin area: SVM_ERROR: Unauthorized Cause Missing Custom Fields for the affected product in WHMCS. Resolution Access...
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Unable to log into SolusVM Admin area after enabling Whitelist: Access Denied! Contact the system administrator for support
Applicable to:SolusVMSymptomsThe following error occurs on attempt to access SolusVM Admin interface after enabling Whitelist:SVM_ERROR: Access Denied! Contact the system administrator for supportC...
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Unable to configure SolusVM WHMCS module: invalid ipaddress
Applicable to: SolusVM Symptoms Unable to Configure SolusVM WHMCS module in WHMCS > Setup > Products/Services > Products/Services > a product > Module Settings - the following error is shown:...
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Why it is not possible to set a disk size more than 16TB for OpenVZ container in SolusVM
Applicable to: SolusVM Question Why it is not possible to set a disk size more than 16TB for OpenVZ container in SolusVM? Answer This limitation comes from OpenVZ and ploop file system layout i...
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SolusVM AutoFTP Backup feature fails: /usr/local/solusvm/tmp/ftpbackup.pid already exists
Applicable to: SolusVM Symptoms SolusVM AutoFTP backup task fails with the following error: CONFIG_TEXT: /usr/local/solusvm/tmp/ftpbackup.pid already exists Cause There is an orphaned ftpbackup...
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Master SolusVM fails to connect to the slave node: Debug Data: 5 could not send the HTTP request
Applicable to: SolusVM Symptoms Master SolusVM fails to connect to the slave node: SVM_ERROR: Debug Data: 5 could not send the HTTP request: Could not execite the request: couldn't connect to ...