Articles in this section

See more

A warning in SolusVM: This installation may have domain resolving issues. Please contact SolusVM support

Avatar
Bato Tsydenov
Updated
Follow

Applicable to:

  • SolusVM

Question:

What does the warning in SolusVM mean:

SVM_WARN: This installation may have domain resolving issues. Please contact SolusVM support.

Answer

The warning means connection issue between SolusVM master node and licensing server.

Master node should meet the following requirements to be able to connect to licensing server:

  1. soluslabs.com is available from master node:

    # ping -c 4 soluslabs.com
    PING soluslabs.com (195.214.233.168) 56(84) bytes of data.
    64 bytes from soluslabs.com (195.214.233.168): icmp_seq=1 ttl=52 time=90.5 ms
    64 bytes from soluslabs.com (195.214.233.168): icmp_seq=2 ttl=52 time=90.3 ms
    64 bytes from soluslabs.com (195.214.233.168): icmp_seq=3 ttl=52 time=90.5 ms
    64 bytes from soluslabs.com (195.214.233.168): icmp_seq=4 ttl=52 time=90.5 ms

    --- soluslabs.com ping statistics ---
    4 packets transmitted, 4 received, 0% packet loss, time 3095ms
    rtt min/avg/max/mdev = 90.382/90.495/90.549/0.308 ms

  2. There are not firewall rules blocking connection to soluslabs.com on TCP port 443

Note: Warning disappears within 24 hours from the moment when the license server is available from Master node.

 

Was this article helpful?
1 out of 4 found this helpful
Return to top

Comments

5 comments

Sort by Date Votes
  • Avatar
    Justin Catello

    We are having this issue but I noticed soluslabs.com is now behind Cloudflare, is that causing a issue?

     

    # ping -c 4 soluslabs.com
    PING soluslabs.com (104.21.55.173) 56(84) bytes of data.
    64 bytes from 104.21.55.173 (104.21.55.173): icmp_seq=1 ttl=61 time=0.901 ms


    104.21.55.173 is Cloudflare

    0
    Comment actions Permalink
  • Avatar
    Bato Tsydenov

    Justin Catello
    Most probably you hit the bug #SVM-3419
    The article for reference:

    https://support.solus.io/hc/en-us/articles/4417083221266-There-is-the-message-in-the-SolusVM-interface-This-installation-may-have-domain-resolving-issues-Please-contact-SolusVM-support

    0
    Comment actions Permalink
  • Avatar
    Sam Flint

    I am also having this problem.  I don't have a /usr/local/solusvm/data/.hosts file so removing that is not a solution.

    0
    Comment actions Permalink
  • Avatar
    Justin Catello

    The file does exist for us but we have to remove it daily its extremely annoying

    0
    Comment actions Permalink
  • Avatar
    Sam Flint (Edited )

    Turns out we were running v1.25 because that is the latest on Mainline branch.  After downgrading to Solus to stable branch it automatically upgraded us to v1.26.08.  After doing that and removing the .hosts file that was created as part of the update the error went away.  I guess we will now have the problem of the .hosts file being created daily as others have.  That was also happening to us on v1.25 about once a week.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles