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HTML5 serial console of SolusVM VPS does not work in WHMCS: Connecting...Connection close: ERR_CERT_COMMON_NAME_INVALID

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Bato Tsydenov
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Applicable to:

  • SolusVM

Symptoms 

  • Getting the error while accessing HTML5 serial console from WHMCS:

    CONFIG_TEXT: Connecting...Connection close

  • HTML5 serial console works fine in SolusVM UI
  • The following error can be found in DevTool of a browser (F12) when accessing the HTML5 console from WHMCS:

    CONFIG_TEXT: failed: Error in connection establishment: net::ERR_CERT_COMMON_NAME_INVALID

Cause

Incorrect SolusVM master hostname is specified in WHMCS.

Resolution

  1. Login to WHMCS admin panel
  2. Browse to WHMCS > Product/service > servers and clickEdit SolusVM master server
    ______.PNG
  3. Set correct SolusVM master's hostname in the Hostname field:
    ______.PNG

  4. Click Save Changes in the bottom of the page.

 

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