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Status is Unknown for newly created SolusIO VPS despite the fact that VPS is actually running and accessible

Daria Shamanskaia

Updated September 29, 2023 07:16

Applicable to:

SolusIO

Symptoms

Status is Unknown for newly created SolusIO VPS in SolusIO > Virtual Servers despite the fact that VPS is actually running and accessible.

Cause

Malfunction of solus-agent service on Compute Resource where the affected VPS was created.

Resolution

Access the Compute Resource via SSH
Restart the solus-agent service with the below command:

# systemctl restart solus-agent

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