Unable to see information about a node after Master node migration: Debug Data: ERROR: 4

Symptoms

Unable to see information about a node on Dashboard > Nodes > node_name page:

SVM_ERROR: Connection Failed Debug Data: ERROR: 4

Master SolusVM has been migrated recently to the new server and during migration /usr/local/solusvm/data/solusvm.conf file was not updated on the new server

Cause

The incorrect encryption key is set in SolusVM configuration.

Resolution

Note: The article is applicable for the cases with ERROR: 4 code error only. If the code error is different, search for the solution in this hub article

1. Connect to the master server over SSH.

2. Open the file /usr/local/solusvm/data/solusvm.conf with a text editor. Its format is:

   CONFIG_TEXT: <DATABASENAME>:<USER>:<PASSWORD>:<HOST>:<encryptionkey>

3. Insert encryption eky form the old master node instead of the current key.

Additional Information

See the example in step 3 on Migrating SolusVM Master node to another server