Applicable to:
- SolusVM
Question
How to provide SolusVM Support with access to the server?
Answer
There are two ways of providing server access: sharing root user credentials or adding SSH public key. Both ways are secure, so pick up any that you find suitable.
- Login to the Client Area at https://www.soluslabs.com/clients/clientarea.php
- Add server access as a reply to the ticket:
Note: If remote access to the server is limited with firewall, please make sure that it is allowed from SolusVM Support IP addresses
195.214.233.0/24
91.204.24.0/22
91.204.25.0/22
203.32.4.0/26
203.214.176.0/24
80.237.178.180
81.184.0.141
95.170.131.46
2A00:1730:FFF9::/48
Alternatively, you can avoid disclosing passwords by installing our public RSA SSH key into list of authorized keys. You can follow these steps to properly install them:
- Connect to the server via SSH
- Make sure PubkeyAuthentication is enabled in SSH configuration
# sed -i '/PubkeyAuthentication/c\PubkeyAuthentication yes' /etc/ssh/sshd_config
- Validate the config file after changes:
# sshd -t
Warning: in case of any error messages above, review them closely before proceeding with the next step.
- Restart sshd service:
# service sshd restart
-
Download the script:
# curl -o install_accesskey.sh https://raw.githubusercontent.com/solusvm-support/helpers/master/install_accesskey.sh
-
Install public key:
# sh install_accesskey.sh add
- Restart sshd service:
# service sshd restart
Keys may be removed after conclusion of support incident.
# sh install_accesskey.sh remove
Note: If remote access to the server is limited with firewall, please make sure that it is allowed from SolusVM Support IP addresses
195.214.233.0/24
91.204.24.0/22
91.204.25.0/22
203.32.4.0/26
203.214.176.0/24
80.237.178.180
81.184.0.141
95.170.131.46
2A00:1730:FFF9::/48
Comments
0 comments
Please sign in to leave a comment.