How to provide SolusVM Support with access to the server?
Providing with direct access:
Login to the Client Area and add server access as a reply to the ticket.
Note: Since Client Area uses https connection it is secure. After support engineer verifies server access, he removes a reply from ticket and put credentials to special field. This field is flushed then ticket goes to "closed" state.
Alternatively, you can avoid disclosing passwords by installing our public RSA SSH key into list of authorized keys. You can follow these steps to properly install them:
- Connect to the server via SSH
- Make sure PubkeyAuthentication is enabled in SSH configuration
# grep PubkeyAuthentication /etc/ssh/sshd_config
Download the script:
# wget https://support.solusvm.com/hc/en-us/article_attachments/360032654651/install_accesskey.sh
Install public key:
# sh install_accesskey.sh add
Keys may be removed after conclusion of support incident.
# sh install_accesskey.sh remove
Note: If remote access to the server is limited with firewall, please make sure that it is allowed from SolusVM Support IP addresses