Applicable to:
- SolusVM
Symptoms
-
SolusVM Email notifications do not work when SMTP is used in SolusVM > Configuration > Settings > Mail > Mail Type.
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With SMTP Debug the following is shown on an attempt to send a test message in SolusVM > Tools > Email:
SVM_ERROR: SMTP ERROR: Password command failed: 535 Incorrect authentication data
SMTP Error: Could not authenticate.
CLIENT -> SERVER: QUIT
SERVER -> CLIENT: 221 mail.example.com closing connection
Cause
Incorrect SMTP password set in SolusVM > Configuration > Settings > Mail > SMTP Password.
Resolution
-
log in to SolusVM administrator interface.
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Open SolusVM > Configuration > Settings > Mail.
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Change SMTP Password and click Update.
SMTP settings
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