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VNC console does not work in SolusIO: Unexpected response code: 499

Updated November 08, 2020 01:33

Applicable to:

SolusIO

Symptoms

VNC console does not work in SolusIO
The following error can be found in dev tools of the browser:
CONFIG_TEXT: WebSocket connection to 'wss://203.0.113.2/vnc?url=203.0.113.26:7778/b31b0d3a-0381-425c-8a82-fd6f052a08a1' failed: Error during WebSocket handshake: Unexpected response code: 499
Failed when connecting: Connection closed (code: 1006)

Cause

Antivirus Kaspersky internet security is installed on the client machine which SolusIO panel is accessed from.

The issue is submitted as a bug with ID SIO-1849 which is planned to be fixed in future SolusIO updates.

Resolution

As a workaround, disable the Kaspersky antivirus on the client machine.

Comments

1 comment

Aidan Reed-Schall November 08, 2020 01:33

thank you

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