Resource usage stats for a particular OpenVZ VPSes are displayed as 0 in SolusVM

Symptoms 

• Resource usage stats for a particular OpenVZ VPSes create with EZ template are displayed as 0 at SolusVM > Virtual Servers > VPS:

  

• VPS has Offline status in SolusVM even though it is actually online
• VPS reinstallation is not initiated despite SolusVM reports that reinstallation started

Cause

The VPS's CTID is changed from UUID format to numeric:

# vzlist 103
CTID NPROC STATUS CFG_IP_ADDR HOSTNAME
103 47 running 10.40.1.59 example.com

VPSes created with EZ template have CTID in UUID format. If CTID is changed from UUID to numeric format SolusVM is unable get VPS resource usage stats.

Resolution

1. Connect to the corresponding OpenVZ node via SSH
2.  Find out the UUID using the command:

   # vzlist  -a -o ctid,uuid VMID

   VMID can be found in SolusVM > Virtual Servers > VMID column.

   Where to find VMID

   

   
   Command example:

   # vzlist -a -o ctid,uuid 103
   CTID UUID
   103 f9637c55-bb6d-4f37-afee-ee790d38b757

3. Change the CTID back to UUID format:

   # vzmlocal 103:f9637c55-bb6d-4f37-afee-ee790d38b757 --online