Unable to connect to the Slave Node in SolusVM: Connection Failed Debug Data: 5 could not send the HTTP request: Could not execute the request: connect() timed out!

Applicable to:

  • SolusVM

Symptoms

  • Unable to connect to the Slave Node in SolusVM, the following error occurs at the page SolusVM > Nodes > the_node:

    SVM_ERROR: Connection Failed
    Debug Data: 5 could not send the HTTP request: Could not execute the request: connect() timed out!

  • Unable to ping the Slave Node:

    # ping 203.0.113.2
    PING 203.0.113.2 (203.0.113.2 ) 56(84) bytes of data.
    ^C
    --- 206.221.179.210 ping statistics ---
    4 packets transmitted, 0 received, 100% packet loss, time 3274ms

Cause

There is a network issue on the Slave Node

Resolution

Contact the Data Center to restore access to the Slave Node

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