Unable to activate license in SolusIO

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Applicable to:

  • SolusIO

Symptoms

  1. Unable to activate a license in SolusIO - empty pop up is shown in SolusIO > Licensing.

  2. In web server log the following error is shown:

    # docker service logs solus_nginx | grep error
    [error] 697#697: *154 FastCGI sent in stderr: "PHP message: [2020-02-26 08:45:02] production.ERROR: cURL error 6: Could not resolve host: ka.plesk.com (see http://curl.haxx.se/libcurl/c/libcurl-errors.html) {"userId":2,"exception":"[object] (GuzzleHttp\\Exception\\ConnectException(code: 0): cURL error 6: Could not resolve host: ka.plesk.com (see http://curl.haxx.se/libcurl/c/libcurl-errors.html) at /var/www/backend/vendor/guzzlehttp/guzzle/src/Handler/CurlFactory.php:185)

  3. iptables is empty or missing docker rules:

    # iptables -L | grep -i docker
    #

Cause

Missing docker rules in iptables that forward traffic to SolusIO containers.

Resolution

  1. Access SolusIO master server over SSH.

  2. Recreate iptables rules by restarting Docker service:

    # systemctl restart docker

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