Cannot create VPS backup in SolusIO: cannot freeze mount points of

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Applicable to:

  • SolusIO

Symptoms 

Cannot create a backup of SolusIO VPS. The following output can be found in the log file /var/log/solus/:

CONFIG_TEXT: cannot backup "df51615c-034f-47e1-83d4-7c6e1a294aa4" domain's disks to "/usr/local/solus/tmp/backups/24" directory: cannot freeze mount points of "df51615c-034f-47e1-83d4-7c6e1a294aa4" domain: cannot get response from libvirt within 10m0s

Cause

SolusIO bug #SIO-2837 which was fixed in SolusIO version 1.1.16575

Resolution

Update SolusIO to the latest mainline version.

If the update is not the option at the moment you can backup the VPS manually using this article:

How to backup SolusIO VPS manually?

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