Unable to send test mail in SolusIO: Connection to tcp://smtp.example.net:465 Timed Out

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Applicable to:

  • SolusIO

Symptoms

  1. Unable to send test mail in SolusIO > Settings > Mail:

    SVM_ERROR: Connection to tcp://smtp.example.net:465 Timed Out

  2. With port set to 587 in SolusIO > Settings > Mail > Port test mail can be sent.

Cause

SMTP server used for sending emails does not support port 465.

Resolution

  1. Access SolusIO Administrator interface.

  2. Set Port to 587 in SolusIO > Settings > Mail.

  3. Click Save.

    How to set up mail port

    test.PNG

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