Windows VPS backup fails in SolusIO: failed to get mount points of UUID: Unable to encode message payload

Have more questions? Submit a request

Applicable to:

  • SolusIO

Symptoms 

Windows VPS backup fails in SolusIO:

SVM_ERROR: cannot backup "32ab24a2-d0dc-4967-b3cf-0f05e857af62" domain's disks: failed to backup to local FS: failed to create snapshots for VM's disks: failed to get mount points of "32ab24a2-d0dc-4967-b3cf-0f05e857af62" VM: Unable to encode message payload

Cause

This is SolusIO bug with ID #SIO-3061 which will be fixed in future SolusIO updates.

Resolution

As a workaround, Create VPS backup manually using the following article:

How to backup SolusIO VPS manually?

Articles in this section

Was this article helpful?
0 out of 0 found this helpful
Share

Comments

0 comments

Please sign in to leave a comment.