Failed to create SolusIO VPS via WHMCS: Order Accept Encountered Problems Failed to place new order, something went wrong: User Data has bad format

Applicable to:

  • SolusIO

Symptoms

  • Failed to create SolusIO VPS via WHMCS 8 provisioning module:

    SVM_ERROR: Order Accept Encountered Problems
    Failed to place new order, something went wrong

  • In WHMCS module log at WHMCS > Settings (the wrench icon in the top right corner of the panel) > System Logs > Module Logs the following error is generated for failed request:

    CONFIG_TEXT: {"message":"The given data was invalid.","errors":{"user_data":["User Data has bad format"]}}:

    example.JPG
  • There is an entry in the User Data at the WHMCS > Product/Services > edit_product > Module Settings page:
    example.JPG

Cause

The Module Settings misconfiguration.

Resolution

  1. Log in to the WHMCS admin panel.
  2. Navigate to Product/Services > edit_product > Module Settings.
  3. Delete the whole entry in the User Data so that the field was empty:
    example.JPG

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