Applicable to:
- SolusIO
Symptoms
- Failed to create SolusIO VPS via WHMCS 8 provisioning module:
SVM_ERROR: Order Accept Encountered Problems
Failed to place new order, something went wrong - In WHMCS module log at WHMCS > Settings (the wrench icon in the top right corner of the panel) > System Logs > Module Logs the following error is generated for failed request:
CONFIG_TEXT: {"message":"The given data was invalid.","errors":{"user_data":["User Data has bad format"]}}:
- There is an entry in the User Data at the WHMCS > Product/Services > edit_product > Module Settings page:
Cause
The Module Settings misconfiguration.
Resolution
- Log in to the WHMCS admin panel.
- Navigate to Product/Services > edit_product > Module Settings.
- Delete the whole entry in the User Data so that the field was empty:
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