Backup tasks get stuck in pending state in SolusIO

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Applicable to:

  • SolusIO

Symptoms 

Backup tasks get stuck in pending state in SolusIO

Cause

SolusIO bug with ID #SIO-4216 which will be fixed in future SolusIO updates

Resolution

As a workaround:

  1. Connect to SolusIO Management node via SSH
  2. Fetch the password of Redis database inside solus stack config file:

    # cat /usr/local/solus/config/config.yml | grep redis_password

  3. Access the container:

    # docker exec -it `docker ps| grep solus_cache | awk {'print $1'}` sh

  4. Initialize the Redis cli with the command:

    # redis-cli

  5. Authenticate using the password from step 1

    # auth <pass>

  6. Select the tasks database:

    # SELECT 1

  7. Remove backup_dispatch key:

    # DEL "solus_cache:backup_dispatch"

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